CHENNAI, INDIA | SEPTEMBER 2026 : A salon that takes bookings over WhatsApp, copies them into a diary, bills on a separate machine, tracks stock in a notebook and keeps membership balances in someone's memory is running five systems that never speak to each other. On a busy day, that is exactly where revenue leaks out: the no-show nobody followed up on, the prepaid package that quietly expired, the product that ran out midway through a service.
Cleomitra, an AI-powered business platform from Yakria Tech, addresses this with Service OS, the operations edition of its omni-channel business operating system. Service OS brings appointments, billing, inventory, memberships and reporting into one connected system, and keeps each of them linked to the customer record and the conversation the booking came from.
One Front Desk, From Booking to Bill
Service OS is built around the counter where a service business actually runs. Booking, service delivery and payment stay on a single record instead of being re-entered three times:
· Appointments and online booking. Staff schedule from a shared calendar, and customers book themselves through a public booking page without waiting for someone to pick up the phone.
· Reminders that go out on their own. Confirmations and reminders reach customers on WhatsApp automatically, so the team is not chasing no-shows by hand.
· GST-ready billing and point of sale. The bill closes against the same appointment it came from, with tax handled at the point of sale.
· One catalogue for services and products. Prices are set once and used everywhere, from the booking page to the final invoice.
Stock, Payments and the Books
Behind the counter, Service OS tracks inventory alongside the services that consume it, so a business sees what is running low before a customer is already in the chair. Payments and ledger management sit in the same place, giving owners a single view of what has been billed, what has been collected and what is still outstanding, without exporting anything into a separate accounting sheet.
Memberships and Packages That Bring Customers Back
For service-led businesses, repeat visits are the business. Service OS supports memberships and prepaid packages that secure revenue upfront and give customers a reason to return, with balances and expiry tracked automatically rather than being reconstructed from old bills. Offers and coupons run on the same customer records, so a campaign can be aimed at the people who have not visited in months instead of everyone at once.
Built for Teams and Multiple Branches
Cleomitra charges nothing per user, so every receptionist, stylist and therapist can have an account without raising the bill. Roles and permissions decide who sees revenue reports and who only sees the day's schedule, and multi-branch support lets an owner compare locations on the same reports and analytics. Dedicated mobile apps serve business owners and staff separately, matching what each actually needs on the floor.
Working Alongside Cleomitra's AI Agents
Service OS runs on the same platform as Cleomitra's two AI agents, Mitra for customer engagement and Cleo for back-office work, so operational records stay in step with the conversations happening around them. The agents are covered in a separate announcement.
"A service business does not experience appointments, billing and stock as three separate problems. It experiences one busy counter," said Ram Balagurunathan, Founder & President, Yakria Tech. "Service OS is built for that counter. Once the booking, the bill and the customer's history live in one system, the team stops re-entering the same information and starts noticing the customers who have not come back."
The company's aim with Service OS is to let owners run their operations error-free and see the whole business, from the day's schedule to the month's revenue, without stitching the picture together from separate tools.
Cleomitra is developed by Yakria Tech, founded by Ram Balagurunathan, whose background includes more than 18 years at Amazon leading engineering organisations across voice technology, AI solutions and large-scale cloud systems.
Service OS is available today through Cleomitra's web and mobile applications, with dedicated apps for both business owners and staff.
About Cleomitra
Cleomitra is an AI-powered omni-channel business platform developed by Yakria Tech that unifies point of sale, CRM, marketing and operations across WhatsApp, Instagram, calls and email. Service OS is its operations edition for service-led businesses, covering appointments and online booking, GST-ready billing and point of sale, catalogue, inventory, payments and ledger, memberships and prepaid packages, offers and coupons, reports and analytics, and multi-branch management with roles and permissions. Learn more at www.cleomitra.com.
About Yakria Tech
Yakria Tech is a technology company focused on software development, AI solutions, cloud architecture and digital products.
Media Contact
Phone: 8925992527
www.cleomitra.com
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